We do our best to ensure all of our customers enjoy a happy shopping experience with BigDawgRepublic.com however occasionally you may need to return an item.
To return an item(s) print and complete the Returns Form, and return to the address shown on the form.
We would recommend that you return your items via registered post. Please clearly state on the Returns Form the reason for return and whether you require a refund or exchange. If you require an exchange then please forward £4.50 (International Customers please do contact Customer Services) postal payment for the replacement item. You can add the payment as cash in one of the pockets of the returned item. Alternatively you can send a cheque or postal order made payable to Big Dawg Republic but this can delay your exchange being sent out by 7 - 10 days, as we need to wait for the funds to clear. Once we have received the item we shall send an email and take it forward from there. If for any reason the item(s) are out of stock, a refund will be issued. If refund is required an email will be sent to confirm the refund has taken place, please allow up to 10 working days after the email date for the funds to appear in your account. Please note we will only refund using the original Payment method used (i.e. Credit card / PayPal)
Personalised Items are non-returnable. Some goods are non-returnable for hygiene reasons. If your purchase was footwear, do make sure you check for fitting only indoors and not outdoors, as they will not be accepted. Please note that this does not affect your statutory rights.
If a refund is required, we need to be informed fourteen (14) days after the receipt of the order. The order must be then returned to us within fourteen (14) days after we have been informed of the cancellation, however you will be responsible for the cost of returns the goods to us.
The returned goods need to be in their original packaging and with their tags on. Return postage is at your own cost and risk.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Our returns policy does not affect your statutory rights.
If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. If we cannot refund via the original payment then a cheque will be raised to the address on the order (except in the case of a full or part purchase of goods).